Privacy Policy.

1. Who we are

Birmingham End of Tenancy Cleaning ("we", "our", "us") is a cleaning services business operating across the West Midlands. Our registered business address and contact details are available on our contact page.

For any questions about this Privacy Policy or how we handle your data, contact us at [email protected].

2. Information we collect

When you use our website or book a service, we may collect: your name, email address, phone number, property postcode, property type, and any details (including any photos you upload) about the cleaning service you need.

We also collect anonymous analytics data (page views, browser type, approximate location) via Google Analytics 4, only after you accept analytics cookies via our consent banner. We do not collect or store payment card details on this site.

3. How we use your information

We use your information to: respond to quote requests, deliver the cleaning service you book, send booking confirmations and follow-ups, and improve our website. We do not sell or share your personal data with third parties for marketing purposes.

4. Third-party processors

We use a small number of third-party services to operate this site. Under UK GDPR these act as our data processors:

Web3Forms (Web3Forms LLC) receives form submissions from our quote wizard. When you complete a quote request, the details you enter (name, email, phone, postcode, notes) and any photos you upload are sent to Web3Forms, which forwards them to us by email. See web3forms.com/privacy-policy for their privacy terms.

Cloudflare (Cloudflare, Inc.) provides the bot-protection challenge (Turnstile) on our quote form. Cloudflare may process limited technical data (such as IP address and browser signals) to distinguish humans from bots. See cloudflare.com/privacypolicy for their privacy terms.

Google (Google LLC) provides Google Analytics 4. Analytics data is only collected if you accept analytics cookies via the consent banner. See policies.google.com for Google's privacy terms.

5. Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at the email address above. You can also complain to the Information Commissioner's Office (ICO) if you believe we have mishandled your data.

6. Cookies

This website uses essential cookies and Google Analytics cookies. See our Cookie Policy for details on what we set, why, and how to manage your preferences.

7. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page shows when changes were last made.

Last updated: 8 June 2026. Contact [email protected] with any questions.